Terms and Conditions

By using our website https://savlu.in/ and the services provided herein, you agree to be bound by the following Terms and Conditions. These may be updated or modified from time to time, and continued use of the website implies your acceptance of any such changes.

For queries or concerns, contact us at support@savlu.in or call us at 6302127250. Customer support is available from 8:00 AM to 10:00 PM IST.

1. Eligibility Criteria

• Users must be at least 18 years old to make purchases.
• Users outside India are responsible for compliance with their local laws.
• Orders to restricted Indian states may be canceled at our discretion.

2. Website Use & Intellectual Property

All content on this website is the property of SAVLU unless otherwise stated. Users may not reproduce or reuse any part without prior permission, except for personal, non-commercial use.

3. Orders & Payments

Orders can be placed through the website. Prices and product availability are subject to change without notice. Payments must be made in INR for deliveries within India. SAVLU reserves the right to cancel orders at its discretion.

4. Shipping & Transit Insurance

All orders are insured by SAVLU until delivered to the customer. Estimated delivery times are subject to change due to various factors.

5. Cancellation Policy

We may cancel orders for reasons such as pricing errors, limited stock, or suspected fraud. Affected customers will be notified and refunded promptly.

Orders may be cancelled before dispatch by contacting support via email or phone. Refunds will be processed within 7 business days based on bank policies.

6. Refunds for Failed Transactions

If a transaction fails but the amount is debited, please contact your bank. If bank confirmation is available, SAVLU will refund the amount to the original payment method.

7. Cash on Delivery (COD) Orders

COD charges are non-refundable. Refunds for such orders are provided as wallet credit for future purchases.

8. Exchange Policy

Exchanges are not available for online or live session purchases. Please check size and product details carefully before ordering.

9. Product Display and Accuracy

While we aim for accuracy, product colors may slightly differ based on screen settings. SAVLU is not liable for such minor discrepancies.

10. User Accounts

Customers are responsible for maintaining account confidentiality, including passwords, rewards, and wallet credits. Misuse may result in account suspension.

11. Privacy Commitment

Your privacy is important to us. SAVLU does not share your data with third parties except as required to fulfill orders or comply with law. For more, see our Privacy Policy.

12. Updates to Terms

SAVLU may update these terms and conditions at any time without prior notice. Users are encouraged to review them regularly.